7 Common Customer Care Issues Faced by People

Let’s say you buy an Air Conditioner with the most upgraded there is yet. It’s working amazingly and you are very pleased with it. Unfortunately, there is a malfunction and now your AC doesn’t seem to work. At this point, most people directly go to the technician instead of calling customer care for assistance. Why is that so?

Today, everything revolves around the ‘age of the customer.’ Companies have become increasingly concerned, some might even say fixated, with how their clients are treated in recent years.

The same logic holds true for customers: a single great customer experience can turn them into lifetime brand ambassadors.

Customer service has been improved as a result of the use of technical support software. Businesses like Bluestar are constantly battling to resolve such issues. Bluestar customer service is changing rapidly and providing a positive customer experience. But even now, some customers face the same issues as before.

Here are seven of them:

1.   Slow Response

It is undeniable that customers will choose businesses that provide excellent customer service if provided the chance. Furthermore, they will share their positive experience with their friends and family members. But customers are often faced with slow response timings whenever they try to contact a customer care agent.

Many businesses consider customer service to be an additional cost rather than a source of revenue, and they do not recognize the return on investment (RoI) that can be achieved by offering a better experience.

2.   Rude Communication on the Part of Customer Service Representatives

The rudeness of the customer service representatives is the worst thing that can happen to a brand.  The moment people contact customer service, they are already feeling anxious, and if the agent communicates in a harsh manner, they do not tolerate such conduct in the future. Customers that are enraged have a bad influence on the brand.

3.   Customer Being Transferred Several Times

Changing customers across departments has been one of the reasons why consumers lose their cool. It can occur in a call centre, but also on a chat.

The most common explanation for this is that a customer support representative is unsure of what to do and is hoping that somebody will understand what to do.

4.   Unnecessary Appointments

Every company is required to accept and handle appointments; yet, the process may be confusing or upsetting for customers who are facing some kind of emergency. It is possible that they may be required to wait for an extended amount of time on the call, or that they will not be allowed to reschedule an appointment.

5.   Unprofessional Agents

In their communications with a brand, customers are looking for clear and accurate information about the items and services they are interested in. A lack of competent or inexperienced employees may completely derail a business’s operations. When dealing with such agents, it is difficult to provide a positive client experience.

6.   Unsatisfactory after-sales service

For the majority of companies, once the sales are completed, the job is done. When it comes to the user’s experience of the product or service, they aren’t too concerned about whether or not they are having problems with it.

This shouldn’t be the case at all. If you abandon your consumers after the transaction, you are creating a big issue in terms of customer care.

7.   Ignorant Support

Many customer service representatives attempt to conceal their ignorance of a situation by putting on a show of false competence and informing clients of what they believe to be the truth. They make a promise to fix a problem or advise the consumer that the feature they requested will be available shortly.

Then, after some time passes, the buyer returns and discovers that what they were told was not true after all. They become dissatisfied and lose confidence in the company.

Although it’s slowly fading away, customer care is still in question for slow responses and ignorant behaviours. There have been some platforms such as OneDios that allow you to request for customer assistance without directly contacting your customer service agent. They offer an easy approach by just asking the customer to raise the concern and request a callback, all through their app. Still, some things are there that need change.