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How to Refund a Game on PS4 – The Complete Guide


We all know that digital purchases for video games can be a little pricey. Particularly, when you’re shelling out $60 for a game and it turns out to not be as fun as you thought it would be. Thankfully, Sony has a great refund policy and will happily refund your purchase if you meet the requirements. Here’s everything you need to know to make sure your money is returned to you.

Firstly, we’ll discuss why and how refunds work. Then we’ll go over what the requirements are so that you can get your money back. Finally, we’ll talk about how long it takes for your money to come back once the process has been completed.

Buying a recreation best to find out it is now no longer for you could be frustrating. Whatever the motive in the back of you requiring a refund, refunding a recreation on PS4 and PS5 is feasible and normally plain-sailing. Here’s a way to get your cash again on a PS4 or PS5 recreation.

Why Do You Need To Refund A Game?

Since digital video games are non-refundable, you might wonder why you would need to refund a game. You might be wondering if there’s any way to get your money back.

The answer is yes. Even though they’re not refundable, Sony does allow gamers to receive a refund on PSN purchases as long as the requirements for doing so are met.

There are a few reasons why gamers may want to request a refund for their purchase:

1. You’ve changed your mind about the game and now don’t feel like playing it anymore;

2. The game crashes and isn’t playable;

3. Your internet connection is interrupted and you can’t play the game;

4. You bought the wrong edition of the game and want to buy the right edition instead; or

5. You want to return a download code because you didn’t realize what you were purchasing when you bought it.

How Does The Refund Process Work?

The PlayStation Network has a 14-day refund policy, which means you have two weeks from the date of purchase to request a refund. This refund is only valid for games that were purchased on the PlayStation Network and not through a third party retailer. When you decide to request a refund, it’ll need to be done through the Sony Entertainment Network website. You’ll need to click the “Account” tab and then select “Purchase History.” From there, click on the game you want to return and follow the prompts for a refund request.

Once your refund is requested, Sony will send an email confirming that they received your request and will process it in 3-5 business days. After it’s processed, Sony will send another email with instructions about how to retrieve your money. The money will be sent back into your account that was used to make the original purchase within 10 business days of receipt of the original purchase.

What Are The Requirements For Getting Your Money Back?

There are a number of requirements that you need to meet in order to qualify for a refund. Some of these requirements include:

Your purchase must be made on the account that is requesting the refund

The game must have been purchased less than 14 days ago

You must not have used more than 2 hours total play time

The process for getting your money back is pretty simple. If you meet all of the above requirements, then follow these steps:

Sign into your Sony Entertainment Network account – Go to your account details page and select “Transaction History” – Under “Activity Type,” select “Services & Subscriptions” – Scroll down to the game you want to get a refund for and click “Request Refund” – Read through the Terms and Conditions carefully, check off “I understand,” and click “Request Refund” again

How Long Does It Take To Get My Money Back?

Assuming you meet the requirements for a refund, there is no definitive time range how long it will take. If this is your first time requesting a refund, it may take up to seven business days for Sony to process. However, if you’ve previously had a successful refund experience with Sony, the process could be completed in less than one hour.


If you’ve found yourself with a game on your PS4 that you no longer want, or if you’ve made a purchase by accident, you can always get your money back with a refund. It’s quick and easy, and you’ll be back on your way to playing some of the best games in the world.